Self-service technology kiosk design for restaurants: An QFD application
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DOI: 10.1016/j.ijhm.2020.102757
Abstract: Abstract Self-service technology (SST) has been increasingly integrated into today’s service industry. The ability to understand how customers perceive SST and improve its quality is therefore important for both researchers and practitioners. Applying the Quality… read more here.
Keywords: service technology; self service; service; design restaurants ... See more keywords