A Novel Methodology for Developing Troubleshooting Chatbots Applied to ATM Technical Maintenance Support
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DOI: 10.3390/app13116777
Abstract: The banking industry has been employing artificial intelligence (AI) technologies to enhance the quality of its services. More recently, AI algorithms, such as natural language understanding (NLU), have been integrated into chatbots to improve banking… read more here.
Keywords: methodology; developing troubleshooting; methodology developing; novel methodology ... See more keywords