Dialogue management in conversational agents through psychology of persuasion and machine learning
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DOI: 10.1007/s11042-020-09178-w
Abstract: To be really effective, conversational agents must integrate well with the characteristics of the humans with whom they interact. This exploratory study focuses on a method for integrating well-assessed methods from the field of social… read more here.
Keywords: dialogue management; machine learning; conversational agents; psychology ... See more keywords
Dialogue Management in Conversational Systems: A Review of Approaches, Challenges, and Opportunities
Sign Up to like & getrecommendations! Published in 2022 at "IEEE Transactions on Cognitive and Developmental Systems"
DOI: 10.1109/tcds.2021.3086565
Abstract: Attracted by their easy-to-use interfaces and captivating benefits, conversational systems have been widely embraced by many individuals and organizations as side-by-side digital co-workers. They enable the understanding of user needs, expressed in natural language, and… read more here.
Keywords: systems review; conversational systems; review approaches; management ... See more keywords