Can listening training empower service employees? The mediating roles of anxiety and perspective-taking
Sign Up to like & getrecommendations! Published in 2020 at "European Journal of Work and Organizational Psychology"
DOI: 10.1080/1359432x.2020.1776701
Abstract: ABSTRACT Can improving employees’ interpersonal listening abilities impact their emotions and cognitions during difficult conversations at work? The studies presented here examined the effectiveness of listening training on customer service employees. It was hypothesized that… read more here.
Keywords: listening abilities; difficult conversations; perspective taking; service employees ... See more keywords
Managing Difficult Conversations
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DOI: 10.1123/kr.2018-0041
Abstract: The academic ideal of shared governance requires significant participation of faculty in the decision-making and service aspects of a university. This is especially true at the department level, where a relatively small number of faculty… read more here.
Keywords: managing difficult; faculty; difficult conversations; kinesiology ... See more keywords
Avoiding Difficult Conversations in the Australian Health Sector
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DOI: 10.1177/2377960820941978
Abstract: Background Health professionals avoiding difficult conversations with each other can lead to serious negative consequences for patients. Clinical supervisors are in the unique position of interacting both with students as well as colleagues and peers.… read more here.
Keywords: clinical supervisors; difficult conversations; avoiding difficult; health professionals ... See more keywords
Overcoming difficult conversations: Training medical professionals to discuss mental health with cancer survivors.
Sign Up to like & getrecommendations! Published in 2020 at "Journal of Clinical Oncology"
DOI: 10.1200/jco.2020.38.15_suppl.e19155
Abstract: e19155Background: Cancer survivors have overcome a significant health challenge, and now face the physical, social and emotional effects of surviving cancer. These psychosocial side-effects are oft... read more here.
Keywords: difficult conversations; overcoming difficult; cancer survivors; cancer ... See more keywords
Education Research: Difficult conversations in neurology
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DOI: 10.1212/wnl.0000000000004794
Abstract: Objective To characterize features of medical student exposure to difficult conversations during a neurology core clerkship. Methods This was a cross-sectional concurrent nested mixed methods study, and all students rotating through a required neurology clerkship… read more here.
Keywords: neurology; neurology education; communication skills; difficult conversations ... See more keywords
Reader response: Education Research: Difficult conversations in neurology: Lessons learned from medical students
Sign Up to like & getrecommendations! Published in 2018 at "Neurology"
DOI: 10.1212/wnl.0000000000006236
Abstract: I agree with Lemmon et al.1 that it is difficult for students to get better at conveying difficult news to patients if students have observed a single encounter. As described in their study, students' desire… read more here.
Keywords: neurology; response education; education research; difficult conversations ... See more keywords
Developing Awareness and Allies: Simulating Difficult Conversations about Microaggressions for Faculty and Students
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DOI: 10.14423/smj.0000000000001396
Abstract: Discrimination is a common experience among medical students in clinical settings, especially those who belong to ethnic or gender minority groups in medicine. This article describes a novel, simulation-based approach to improve medical students’ resilience… read more here.
Keywords: developing awareness; awareness allies; faculty; difficult conversations ... See more keywords
Dialysis, Distress, and Difficult Conversations: Living with a Kidney Transplant
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DOI: 10.3390/healthcare10071177
Abstract: Background: Providing holistic care to kidney patients is important; however, without full consideration of the perspectives of people living with a kidney transplant, the provision of truly ‘holistic healthcare’ cannot be possible. It is imperative… read more here.
Keywords: living kidney; kidney; dialysis distress; difficult conversations ... See more keywords