Digital banking, customer experience and bank financial performance : UK customers' perceptions
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DOI: 10.1108/ijbm-11-2016-0181
Abstract: The purpose of this paper is to examine customers’ perceptions of digital banking (DB), customer experience, satisfaction, loyalty and financial performance (FP) in UK banks.,The research consists of a survey of UK bank customers’ perceptions… read more here.
Keywords: digital banking; customer; customer experience; bank ... See more keywords
Advocacy as Access Work: How People with Visual Impairments Gain Access to Digital Banking in India
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DOI: 10.1145/3579596
Abstract: Research in accessibility and assistive technology often assumes that technology is within easy reach, that is, people with disabilities are able to obtain technologies so long as they are accessible. As a result, less is… read more here.
Keywords: people visual; visual impairments; digital banking; work ... See more keywords