Antecedents of user satisfaction and trust in digital banking: an examination of the ISSM factors
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DOI: 10.1108/ijbm-04-2024-0232
Abstract: PurposeThis study investigates the impact of the COVID-19 pandemic on the digital banking experience in Taiwan. We adapt the D&M ISS model to incorporate trust, security and privacy with respect to satisfaction and loyalty.Design/methodology/approachWe propose… read more here.
Keywords: satisfaction; security privacy; banking; trust ... See more keywords
Digital banking, customer experience and bank financial performance : UK customers' perceptions
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DOI: 10.1108/ijbm-11-2016-0181
Abstract: The purpose of this paper is to examine customers’ perceptions of digital banking (DB), customer experience, satisfaction, loyalty and financial performance (FP) in UK banks.,The research consists of a survey of UK bank customers’ perceptions… read more here.
Keywords: digital banking; customer; customer experience; bank ... See more keywords
Strengthening a sustainable Islamic financial industry through digital banking
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DOI: 10.1108/jima-01-2023-0025
Abstract: Purpose This study aims to determine the factors that influence the actual behavior of Islamic digital banking customers based on the users’ perspectives during the recovery from the COVID-19 pandemic crisis. Design/methodology/approach This study used… read more here.
Keywords: banking; implications study; strengthening sustainable; digital banking ... See more keywords
The influence of using digital banking to impulsive buying behavior (the students’ perspective)
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DOI: 10.1108/jstpm-04-2024-0146
Abstract: Purpose This research aims to find out whether there is an influence of using digital banking on student’s impulsive buying behavior. Design/methodology/approach This research is quantitative research and the research method used in this research… read more here.
Keywords: impulsive buying; influence; buying behavior; research ... See more keywords
AI-Driven Nudge Optimization: Integrating Two-Tower Networks and Multi-Armed Bandit With Behavioral Economics for Digital Banking Campaign
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DOI: 10.1109/access.2025.3584648
Abstract: In the era of digital banking, personalized financial product recommendations play a crucial role in enhancing customer engagement and conversion rates. Traditional recommender systems often fail to account for behavioral economic factors and adapt to… read more here.
Keywords: economics; time; two tower; model ... See more keywords
Advocacy as Access Work: How People with Visual Impairments Gain Access to Digital Banking in India
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DOI: 10.1145/3579596
Abstract: Research in accessibility and assistive technology often assumes that technology is within easy reach, that is, people with disabilities are able to obtain technologies so long as they are accessible. As a result, less is… read more here.
Keywords: people visual; visual impairments; digital banking; work ... See more keywords
An Interplay Between Digital Banking Services, Perceived Risks, Customers’ Expectations, and Customers’ Satisfaction
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DOI: 10.3390/risks13030039
Abstract: Advancements in technology and emerging digital trends are driving the expectations of bank clients. With the development of new, innovative technologies, the banking sector has started creating new products and services and looking for new… read more here.
Keywords: banking services; perceived risks; digital banking; interplay digital ... See more keywords