Digital Discretion: Unpacking Human and Technological Agency in Automated Decision Making in Sweden’s Social Services
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DOI: 10.1177/0894439320980434
Abstract: The introduction of robotic process automation (RPA) into the public sector has changed civil servants’ daily life and practices. One of these central practices in the public sector is discretion. The shift to a digital… read more here.
Keywords: decision making; digital discretion; automated decision; social services ... See more keywords