Disciplining the strong? Discrimination of service users and the moderating role of PSM and ability to cope
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DOI: 10.1080/14719037.2019.1668469
Abstract: ABSTRACT Ethnic stereotypes influence frontline workers’ decision-making, which challenges the legitimacy of public organizations. In this article, we examine how ethnic stereotypes affect caseworkers’ sanctioning behaviour in a context where the client group consists of… read more here.
Keywords: disciplining strong; discrimination service; ethnic stereotypes; users moderating ... See more keywords