Experimental Effects of a Call-Center Disclaimer Regarding Confidentiality on Callers’ Willingness to Make Disclosures Related to Terrorism
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DOI: 10.1080/09546553.2018.1476347
Abstract: ABSTRACT Utilizing a sample drawn to represent the general U.S. population, the present study experimentally tested whether a call-center’s disclaimer regarding limits to caller confidentiality (i.e., that operators would be required to refer calls to… read more here.
Keywords: center disclaimer; disclaimer regarding; call center; terrorism ... See more keywords