Experimental replication: an experimental test of the expectancy disconfirmation theory of citizen satisfaction
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DOI: 10.1080/14719037.2017.1295099
Abstract: ABSTRACT The expectancy disconfirmation theory has been applied to public management research in order to test whether citizen satisfaction with public services is determined, not only by experienced performance but also by an implicit comparison… read more here.
Keywords: theory; expectancy disconfirmation; disconfirmation theory; test ... See more keywords