Interaction styles of street-level workers and motivation of clients: a new instrument to assess discretion-as-used in the case of activation of jobseekers
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DOI: 10.1080/14719037.2018.1438501
Abstract: ABSTRACT This paper proposes a re-conceptualization and a measurement instrument for street-level workers’ interaction styles. Interaction styles are a relevant lens giving insight into how discretion is used and how street-level behaviour affects clients’ motivation… read more here.
Keywords: interaction styles; street level; level workers; discretion used ... See more keywords