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Published in 2019 at "Public Management Review"
DOI: 10.1080/14719037.2019.1668469
Abstract: ABSTRACT Ethnic stereotypes influence frontline workers’ decision-making, which challenges the legitimacy of public organizations. In this article, we examine how ethnic stereotypes affect caseworkers’ sanctioning behaviour in a context where the client group consists of…
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Keywords:
disciplining strong;
discrimination service;
ethnic stereotypes;
users moderating ... See more keywords