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Published in 2018 at "Journal of Air Transport Management"
DOI: 10.1016/j.jairtraman.2018.01.008
Abstract: This study investigates the level of service quality of domestic airlines in Turkey travelling between Istanbul and London and compares those airline companies according to a set of pre-determined criteria. A practical multi-criteria decision making…
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Keywords:
quality domestic;
domestic airlines;
service quality;
service ... See more keywords