Caring for Others Cares for the Self: An Experimental Test of Brief Downward Social Comparison, Loving-Kindness, and Interconnectedness Contemplations
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DOI: 10.1007/s10902-019-00100-2
Abstract: Several strategies for decreasing anxiety and increasing subjective well-being have been tested and found to be useful, such as downward social comparison, loving-kindness contemplations, and interconnectedness contemplations. These, however, have not often been directly compared.… read more here.
Keywords: social comparison; downward social; interconnectedness contemplations; comparison loving ... See more keywords
Too Good to Be True? Boundary Conditions to the Use of Downward Social Comparisons in Service Recovery
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DOI: 10.1177/1094670518793534
Abstract: Evidence shows that downward social comparisons (DSCs), messages delivered by frontline employees describing how service experiences turned out even worse for others, can reduce customers’ anger following a service failure. This study contributes to the… read more here.
Keywords: recovery; good true; service recovery; downward social ... See more keywords