Dualities of digital services: everyday digital services as positive and negative contributors to customer well-being
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DOI: 10.1108/jstp-03-2023-0075
Abstract: PurposeThis study examines the dualities of digital services – that is, how customers’ favorite everyday digital services can positively and negatively contribute to their well-being. Thus, the study describes the meanings of favorite digital services… read more here.
Keywords: versus digital; customer well; everyday digital; dualities digital ... See more keywords