An Assessment Model for Evaluating Asymmetric Effects of Attribute-Level Performance on Satisfaction
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DOI: 10.3390/su11164323
Abstract: The effects of attribute performance on satisfaction have been widely addressed in the discussion on satisfaction. In traditional view, customer satisfaction should be enhanced by improving product or service attribute performance. However, as theoretical and… read more here.
Keywords: performance; satisfaction; asymmetric effects; effects attribute ... See more keywords