The effects of the servicescape of airport transfer amenities on the behavioral intentions of transfer passengers: A case study on Incheon International Airport
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DOI: 10.1016/j.jairtraman.2018.08.002
Abstract: This research aims to explore the effects that the servicescape attributes of Incheon International Airport (IIA) transfer amenities have on perceived servicescape, emotional response, customer satisfaction, airport image, and behavioral intentions. A total of 305… read more here.
Keywords: airport; incheon international; behavioral intentions; effects servicescape ... See more keywords