Identification, ranking and clustering of electronic banking services based on customer satisfaction: case study in bank industry
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DOI: 10.1504/ijsem.2020.10031216
Abstract: As one of the most important service-providing organisations, banks are no exceptions. Therefore, in this research, electronic banking services, provided by a branch of an Iranian bank, are identified, ranked and clustered according to customer… read more here.
Keywords: customer satisfaction; electronic banking; banking services; customer ... See more keywords
Effectiveness Assessment of Electronic Banking Risk Management Based on the Normative Index Model
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DOI: 10.33146/2307-9878-2020-1(87)-91-99
Abstract: In the process of banking activities, banks are constantly exposed to all sorts of risks and in the context of the digital economy and innovations the probability of onset of risk events is increasing.Therefore, banks… read more here.
Keywords: risk; risk management; electronic banking; model ... See more keywords
Development of electronic banking: a case study of Ukraine
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DOI: 10.9770/jesi.2019.7.1(17)
Abstract: The article examines the practice of providing financial services in the conditions of security electronic business and outlines the preconditions for the transformation of financial services using various forms of electronic banking. The phases of… read more here.
Keywords: development electronic; electronic banking; banking; internet ... See more keywords