Alexa as an Active Listener: How Backchanneling Can Elicit Self-Disclosure and Promote User Experience
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DOI: 10.1145/3555164
Abstract: Active listening is a well-known skill applied in human communication to build intimacy and elicit self-disclosure to support a wide variety of cooperative tasks. When applied to conversational UIs, active listening from machines can also… read more here.
Keywords: smart speakers; self disclosure; elicit self; disclosure ... See more keywords