Emotion work in interpreter-mediated consultations: A systematic literature review.
Sign Up to like & getrecommendations! Published in 2019 at "Patient education and counseling"
DOI: 10.1016/j.pec.2019.08.006
Abstract: OBJECTIVE To identify the ways in which physicians, patients and interpreters express emotions, react to emotional expressions and/or coordinate the emotional interaction in interpreter-mediated consultations (IMCs). METHODS We systematically searched four databases and screened 10… read more here.
Keywords: interpreter mediated; emotion work; mediated consultations; consultations systematic ... See more keywords
Third-party aggression and emotion work among nurses: Testing a moderated mediation model.
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DOI: 10.1037/str0000136
Abstract: Client aggression is increasingly a stressor in the workplace. This study aims to analyze how and why these experiences may trigger burnout. Focusing on health care workers, we tested a moderated mediation model of the… read more here.
Keywords: mediation; emotion work; aggression; third party ... See more keywords
Emotion work in a mental health service setting
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DOI: 10.1177/1473325015610181
Abstract: The purpose of this article is to describe emotion work within a crisis resolution home treatment team in Norway. As defined by Hochschild, “emotion work” refers to managing one’s emotions according to what is culturally… read more here.
Keywords: work; team; emotional expression; emotion work ... See more keywords
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“Dancing on Hot Coals”: How Emotion Work Facilitates Collective Sensemaking
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DOI: 10.5465/amj.2014.0101
Abstract: While organizations and researchers have traditionally conceptualized customers as consumers of their services and products, there is a growing recognition that organizations need to develop more c... read more here.
Keywords: coals emotion; work facilitates; dancing hot; hot coals ... See more keywords
Social Functions of Emotion and Talking About Emotion at Work, edited by Dirk Lindebaum, Deanna Geddes, and Peter J. Jordan. Cheltenham, UK: Edward Elgar Publishing, 2018, 266 pages, hard cover.
Sign Up to like & getrecommendations! Published in 2020 at "Academy of Management Learning and Education"
DOI: 10.5465/amle.2019.0012
Abstract: The major premise of Social Functions of Emotion and Talking About Emotion at Work is that the talk about emotions and the functions of emotions are often in contradiction to one another, yet talk ... read more here.
Keywords: emotion work; talking emotion; social functions; functions emotion ... See more keywords