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Published in 2021 at "Organizational Behavior and Human Decision Processes"
DOI: 10.1016/j.obhdp.2021.02.002
Abstract: Abstract People often respond to others’ emotions using verbal acknowledgment (e.g., “You seem upset”). Yet, little is known about the relational benefits and risks of acknowledging others’ emotions in the workplace. We draw upon Costly…
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Keywords:
verbalizing others;
interpersonal trust;
acknowledgment verbalizing;
others emotions ... See more keywords