Exploring the relationship between the emotional labor and performance in the Jordanian insurance industry
Sign Up to like & getrecommendations! Published in 2018 at "Current Psychology"
DOI: 10.1007/s12144-018-9935-2
Abstract: The present study explores the relationship between emotional labor and employee performance. Specifically, this research analyses whether human resource practices, such as service training, can moderate the effect of emotional labor on the performance of… read more here.
Keywords: emotional labor; relationship emotional; labor performance; performance ... See more keywords
The impact of psychological capital on vocational well-being: The mediation effect of emotional labor and its invariance across ethnicities
Sign Up to like & getrecommendations! Published in 2019 at "Current Psychology"
DOI: 10.1007/s12144-019-00287-w
Abstract: This study investigated the underlying relationships among teachers’ psychological capital, emotional labor and vocational well-being in the multicultural and multiethnic context of China. Data was collected from 729 secondary school teachers working in the Xinjiang… read more here.
Keywords: effect; psychological capital; vocational well; emotional labor ... See more keywords
Supervisor support and emotional labor in the context of client aggression
Sign Up to like & getrecommendations! Published in 2021 at "Children and Youth Services Review"
DOI: 10.1016/j.childyouth.2021.106105
Abstract: Abstract Because of the nature of their mandate, child protection workers (CPWs) are at risk of experiencing physical and psychological forms of aggression at the hands of service users. For this reason, it is important… read more here.
Keywords: support emotional; emotional labor; aggression; supervisor support ... See more keywords
The joint effect of flirting and emotional labor on customer service-related outcomes
Sign Up to like & getrecommendations! Published in 2021 at "Journal of Retailing and Consumer Services"
DOI: 10.1016/j.jretconser.2021.102497
Abstract: Abstract The current studies examined why hospitality employees flirt with customers, and the interaction between flirting and authentic or faked emotional displays. In Study 1, 245 restaurant servers reported their flirting motivations, emotional labor strategy,… read more here.
Keywords: flirting emotional; labor; emotional labor; joint effect ... See more keywords
An exploration of the relationships between elementary school teachers’ humor styles and their emotional labor
Sign Up to like & getrecommendations! Published in 2020 at "Teaching and Teacher Education"
DOI: 10.1016/j.tate.2019.102950
Abstract: Abstract Teaching requires emotional labor. Humor is a promising but under-explored means of coping with such labor. A questionnaire was administered to 302 primary teachers to assess three kinds of emotional labor (surface, deep, and… read more here.
Keywords: labor; emotional labor; self; exploration relationships ... See more keywords
The effect of emotional intelligence on unsafe behavior of miners: the role of emotional labor strategies and perceived organizational support
Sign Up to like & getrecommendations! Published in 2022 at "International Journal of Occupational Safety and Ergonomics"
DOI: 10.1080/10803548.2022.2055920
Abstract: The primary purpose of this study is to explore the mechanism of the four dimensions of miners’ emotional intelligence (self-emotion perception, emotion application, emotion regulation, other-emotion perception) on unsafe behavior through a questionnaire survey of… read more here.
Keywords: emotional labor; perceived organizational; emotional intelligence; unsafe behavior ... See more keywords
Laboring lesbians: Queering emotional labor
Sign Up to like & getrecommendations! Published in 2019 at "Journal of Lesbian Studies"
DOI: 10.1080/10894160.2019.1521646
Abstract: Abstract Through an ethnographic examination of the everyday lives of lesbians working in gas stations, this article highlights the ways in which sexuality matters within the workplace. One of the unique aspects of the service… read more here.
Keywords: labor; lesbians queering; emotional labor; queering emotional ... See more keywords
750 Sleep disturbances mediates the association between emotional labor and depressive symptoms among healthcare workers
Sign Up to like & getrecommendations! Published in 2021 at "Sleep"
DOI: 10.1093/sleep/zsab072.747
Abstract: Depression is the second leading cause of disability worldwide. Healthcare workers report a higher prevalence of depressive symptoms than the general population. Emotional labor has contributed to poor health and work outcomes. However, the mechanism… read more here.
Keywords: emotional labor; depressive symptoms; healthcare workers; sleep disturbances ... See more keywords
A systematic literature review of emotional labor research from the hospitality and tourism literature
Sign Up to like & getrecommendations! Published in 2019 at "International Journal of Contemporary Hospitality Management"
DOI: 10.1108/ijchm-05-2018-0395
Abstract: Purpose The purpose of this paper is to provide an exhaustive review of emotional labor research from the hospitality and tourism literature by outlining the theories, the antecedents and the outcomes of emotional labor, as… read more here.
Keywords: literature; review; labor; emotional labor ... See more keywords
Self-verification striving and employee outcomes
Sign Up to like & getrecommendations! Published in 2019 at "International Journal of Contemporary Hospitality Management"
DOI: 10.1108/ijchm-08-2018-0620
Abstract: Purpose The purpose of this paper is to test whether self-verification striving serves as an individual difference antecedent of emotional labor and explore whether various emotional labor tactics acted as mediating mechanisms through which self-verification… read more here.
Keywords: emotional labor; paper; employee outcomes; verification striving ... See more keywords
Does emotional labor color service actions in customer buying?
Sign Up to like & getrecommendations! Published in 2020 at "Journal of Services Marketing"
DOI: 10.1108/jsm-10-2019-0421
Abstract: Service research has highlighted the role of emotional labor in service delivery but has neglected service employees’ actions. This study aims to distinguish between the recurrent in-role and extra-role actions of service employees and to… read more here.
Keywords: emotional labor; customer; role; service ... See more keywords