Frontline employee age and customer mistreatment: a meta-analysis
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DOI: 10.1108/jsm-06-2019-0246
Abstract: Purpose The purpose of this paper is to provide a comprehensive meta-analytic examination of the relationship between employee age and customer mistreatment. Drawing on socioemotional selectivity theory and taking the cross-cultural and cross-sectoral differences into… read more here.
Keywords: age; customer mistreatment; employee age; customer ... See more keywords