Hotel employee perceived crisis shocks: Conceptual and scale development
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DOI: 10.1016/j.jhtm.2022.04.005
Abstract: Limited research assesses the impacts of crises on hotels from the individual employee perspective, and hotel employee perceived crisis shocks (HEPCS) lack empirical investigation and scale development. This mixed-method research conceptualized HEPCS and validated a… read more here.
Keywords: hotel; employee perceived; hotel employee; crisis ... See more keywords