Employees’ customer orientation and customer satisfaction in the public utility sector
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DOI: 10.1108/ajems-10-2018-0314
Abstract: The purpose of this paper is to ascertain how perceived service quality mediates employees’ customer orientation and customer satisfaction in the public utility sector.,The study focused on the commercial customers (small and medium-scale enterprises– (SMEs))… read more here.
Keywords: customer orientation; customer; satisfaction; employees customer ... See more keywords