The impact of the challenge and hindrance stress on hotel employees interpersonal citizenship behaviors: Psychological capital as a moderator
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DOI: 10.1016/j.ijhm.2021.102886
Abstract: Abstract This study investigates the relationships between challenge and hindrance stressors and hotel employees’ interpersonal citizenship behaviors (ICB). The study also tests the moderating role of hotel employees’ psychological capital (PsyCap) on the aforementioned relationships.… read more here.
Keywords: employees interpersonal; hotel employees; challenge hindrance; interpersonal citizenship ... See more keywords