The quality perception gap between employees and patients in hospitals
Sign Up to like & getrecommendations! Published in 2018 at "Health Care Management Review"
DOI: 10.1097/hmr.0000000000000137
Abstract: Background: To assess hospital performance, quality perceptions of various stakeholders are increasingly taken into account. However, because of substantial background differences, various stakeholder groups might have different and even contrasting quality perceptions. Purpose: We test… read more here.
Keywords: quality; perception gap; perception; employees patients ... See more keywords