Frontline Service Employees’ Profiles: Exploring Individual Differences in Perceptions of and Reactions to Workplace Incivility
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DOI: 10.3390/bs12030076
Abstract: Employee turnover is a big issue in the service industry, which can be significantly affected by job stressors including workplace incivility. This exploratory study aims to identify the frontline service employees’ profiles exploring to what… read more here.
Keywords: service employees; employees profiles; service; frontline service ... See more keywords