Effects of service encounter quality on courier and customer encounter satisfaction and loyalty in crowdsourcing logistics: an actor-partner interdependence model
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DOI: 10.1080/00036846.2024.2364080
Abstract: ABSTRACT The quality of delivery service encounters in which crowdsourced couriers and customers highly interact and mutually influence each other affects their attitudes and behaviours. Crowdsourced couriers and customers are bilateral users of crowdsourced logistics… read more here.
Keywords: quality; service encounter; service; encounter quality ... See more keywords