Unpacking the black box: How to promote citizen engagement through government social media during the COVID-19 crisis
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DOI: 10.1016/j.chb.2020.106380
Abstract: Abstract During times of public crises, governments must act swiftly to communicate crisis information effectively and efficiently to members of the public; failure to do so will inevitably lead citizens to become fearful, uncertain and… read more here.
Keywords: social media; citizen engagement; engagement government; government social ... See more keywords