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Published in 2021 at "Journal of Social Policy"
DOI: 10.1017/s0047279420000744
Abstract: Abstract Employees of the public employment services (PES) are street-level bureaucrats who shape activation policy on the ground. This paper examines how PES staff use enhanced discretion in an innovation project carried out by the…
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Keywords:
employment services;
discretion;
use enhanced;
public employment ... See more keywords