Enhancing Usability of Appointment Reminders: Qualitative Interviews of Patients Receiving Care in the Veterans Health Administration
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DOI: 10.1007/s11606-020-06183-5
Abstract: Background No-shows are a persistent and costly problem in all healthcare systems. Because forgetting is a common cause of no-shows, appointment reminders are widely used. However, qualitative research examining appointment reminders and how to improve… read more here.
Keywords: appointment; qualitative interviews; appointment reminders; enhancing usability ... See more keywords