The physical environment and patient satisfaction ratings on social media: an exploratory study
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DOI: 10.1108/f-11-2018-0138
Abstract: Purpose The purpose of this study is to explore the role of the physical environment in patient satisfaction ratings as communicated in narratives on the social media platform such as Facebook. Design/methodology/approach Publicly available Facebook… read more here.
Keywords: social media; environment patient; patient satisfaction; physical environment ... See more keywords