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Published in 2019 at "Journal of Business Ethics"
DOI: 10.1007/s10551-019-04312-7
Abstract: Successful marketing efforts and professional sales encounters often depend on consumer involvement in the purchase decision process itself, which in turn may impact firm performance. Despite the importance of consumer involvement, research has yet to…
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Keywords:
purchase;
ethical treatment;
consumer;
salesperson ethical ... See more keywords