Evaluating and prioritizing hospital service quality.
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DOI: 10.1108/ijhcqa-03-2018-0082
Abstract: PURPOSE Hospital evaluations create competition between healthcare providers. In this study, a multi criteria decision-making (MCDM) method is used to evaluate criteria that affect hospital service quality. The paper aims to discuss these issues. DESIGN/METHODOLOGY/APPROACH… read more here.
Keywords: quality; hospital service; service quality; hospital ... See more keywords