The positive effect of physical constraints on consumer evaluations of service providers
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DOI: 10.1371/journal.pone.0275348
Abstract: Consumers tend to have negative perceptions of service providers that limit their freedom. People might therefore be expected to respond particularly negatively to service providers that physically limit their freedom of movement. Yet, we suggest… read more here.
Keywords: positive effect; service; evaluations service; service providers ... See more keywords