Airbnb customer experience: Evidence of convergence across three countries
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DOI: 10.1016/j.annals.2017.01.001
Abstract: •We test convergence regarding customer experiences in the hospitality realm.•We examine 1,776 Airbnb web reviews across the US, Portugal, and India.•Using thematic analysis, we find support for convergence of consumer experiences.•Our contribution is this analysis… read more here.
Keywords: evidence convergence; customer; experience evidence; customer experience ... See more keywords