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Published in 2019 at "International Journal of Hospitality Management"
DOI: 10.1016/j.ijhm.2018.03.006
Abstract: Abstract We treated electronic word-of-mouth (eWOM) behavior as a multidimensional construct and investigated the salient predictors for each individual eWOM behavior in this study, with an emphasis on hotel attribute performance. The results show that…
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Keywords:
electronic word;
hotel attribute;
performance;
ewom behaviors ... See more keywords