The relationship between price paid and hotel review ratings: Expectancy-disconfirmation or placebo effect?
Sign Up to like & getrecommendations! Published in 2021 at "Tourism Management"
DOI: 10.1016/j.tourman.2021.104314
Abstract: Abstract Whilst there is extant research focusing on the link between hotel reviews and pricing there is scant attention paid to the impact of pricing on hotel review ratings. This paper presents a large scale… read more here.
Keywords: hotel; review; hotel review; expectancy disconfirmation ... See more keywords
Experimental replication: an experimental test of the expectancy disconfirmation theory of citizen satisfaction
Sign Up to like & getrecommendations! Published in 2017 at "Public Management Review"
DOI: 10.1080/14719037.2017.1295099
Abstract: ABSTRACT The expectancy disconfirmation theory has been applied to public management research in order to test whether citizen satisfaction with public services is determined, not only by experienced performance but also by an implicit comparison… read more here.
Keywords: theory; expectancy disconfirmation; disconfirmation theory; test ... See more keywords