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   Articles with "expectancy disconfirmation" as a keyword



Expectancy-disconfirmation and consumer satisfaction: A meta-analysis

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recommendations! Published in 2025 at "Journal of the Academy of Marketing Science"

DOI: 10.1007/s11747-024-01078-x

Abstract: Expectancy-disconfirmation has been the dominant paradigm to explain the formation of consumer satisfaction for over 40 years. Within this paradigm, it is possible for expectations to have opposing effects on consumer satisfaction depending on the… read more here.

Keywords: expectancy disconfirmation; consumer; consumer satisfaction;
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The relationship between price paid and hotel review ratings: Expectancy-disconfirmation or placebo effect?

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recommendations! Published in 2021 at "Tourism Management"

DOI: 10.1016/j.tourman.2021.104314

Abstract: Abstract Whilst there is extant research focusing on the link between hotel reviews and pricing there is scant attention paid to the impact of pricing on hotel review ratings. This paper presents a large scale… read more here.

Keywords: hotel; review; hotel review; expectancy disconfirmation ... See more keywords

Experimental replication: an experimental test of the expectancy disconfirmation theory of citizen satisfaction

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recommendations! Published in 2017 at "Public Management Review"

DOI: 10.1080/14719037.2017.1295099

Abstract: ABSTRACT The expectancy disconfirmation theory has been applied to public management research in order to test whether citizen satisfaction with public services is determined, not only by experienced performance but also by an implicit comparison… read more here.

Keywords: theory; expectancy disconfirmation; disconfirmation theory; test ... See more keywords

A dynamic study of citizen satisfaction: replicating and extending Van Ryzin’s “testing the expectancy disconfirmation model of citizen satisfaction with local government”

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recommendations! Published in 2024 at "Public Management Review"

DOI: 10.1080/14719037.2024.2304130

Abstract: ABSTRACT We consider how current and past views of a service provider jointly shape satisfaction levels. In Study 1, we replicate a prior study of expectancy-disconfirmation by Van Ryzin, and in Study 2 we extend… read more here.

Keywords: satisfaction; van ryzin; expectancy disconfirmation; citizen satisfaction ... See more keywords