Lived experience research: a service user’s perspective
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DOI: 10.1093/schbul/sbac117
Abstract: ABSTRACT In this article, Dr Ben Gray (a Research Ambassador and Service User Researcher at Healthwatch Essex) describes his lived experience of schizophrenia and Asperger’s syndrome and outlines its relevance to qualitative research in health… read more here.
Keywords: lived experience; experience research; research; service user ... See more keywords
The potential for tourism and hospitality experience research in human-robot interactions
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DOI: 10.1108/ijchm-09-2016-0520
Abstract: Purpose The purpose of this study is to review recent work in the robotics literature and identify future opportunities for consumer/tourist experience research in human-robot interactions (HRIs). Design/methodology/approach The paper begins by covering the framework… read more here.
Keywords: tourism; research; experience research; robotics ... See more keywords
Applying the EEE customer mindset in luxury: reevaluating customer experience research and practice during and after corona
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DOI: 10.1108/josm-05-2020-0159
Abstract: This paper’s objective is to raise awareness of how customer experience (CX) research, a key construct of modern-day service research, needs to be revisited in view of the pandemic. Particularly, we examine whether CX-related service… read more here.
Keywords: research practice; research; customer; experience research ... See more keywords