Articles with "experienced coworker" as a keyword



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Go home and kick the dog

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Published in 2018 at "Journal of Service Theory and Practice"

DOI: 10.1108/jstp-03-2018-0052

Abstract: Purpose The purpose of this paper is to examine the spillover effects of coworker incivility on customer-directed counterproductive work behavior (CWB) and how emotional exhaustion mediates the relationship between them. The authors predicted that job… read more here.

Keywords: incivility; coworker incivility; experienced coworker; customer directed ... See more keywords