EXPRESS: Revealing and Mitigating Racial Bias and Discrimination in Financial Services
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DOI: 10.1177/00222437231176470
Abstract: Three field studies and a laboratory experiment reveal racial discrimination in financial loan services. The results show that (a) service employees provide Black (vs. White) customers with inferior service outcomes (i.e., products offered), (b) Black… read more here.
Keywords: racial discrimination; black white; discrimination financial; discrimination ... See more keywords