What mitigate and exacerbate the influences of customer incivility on frontline employee extra-role behaviour?
Sign Up to like & getrecommendations! Published in 2020 at "Journal of Hospitality and Tourism Management"
DOI: 10.1016/j.jhtm.2020.05.005
Abstract: Abstract Customer incivility towards frontline employees (FLEs) is a pervasive dilemma within the hospitality industry that remains a significant concern for managers because of its frequency and the severity of its influence. This study investigated… read more here.
Keywords: extra role; customer incivility; role behaviour; customer ... See more keywords
Driving In-Role and Extra-Role Brand Performance among Retail Frontline Salespeople: Antecedents and the Moderating Role of Customer Orientation
Sign Up to like & getrecommendations! Published in 2019 at "Journal of Retailing"
DOI: 10.1016/j.jretai.2019.03.003
Abstract: The organizational frontline in retail represents the frontline for an entire supply chain. This channel structure distances the branded supplier from the end consumer and makes the supplier dependent on a retail frontline salesperson that… read more here.
Keywords: role; retail frontline; extra role; brand ... See more keywords
Social stress, performance after-effects and extra-role behaviour
Sign Up to like & getrecommendations! Published in 2022 at "Ergonomics"
DOI: 10.1080/00140139.2022.2059575
Abstract: Abstract The article is concerned with the after-effects of social stress on work performance. In a lab-based experiment, seventy participants were assigned to either a stress condition or a no-stress condition. In the stress condition,… read more here.
Keywords: stress; social stress; extra role; role behaviour ... See more keywords
Exploring students’ learning efficacy
Sign Up to like & getrecommendations! Published in 2019 at "European Journal of Training and Development"
DOI: 10.1108/ejtd-04-2019-0050
Abstract: Purpose The purpose of this paper is to show the relevance of teachers’ extra role behaviour towards improving students’ learning efficacy status. This study examines the intervening role of art-based teaching pedagogies, i.e. involvement of… read more here.
Keywords: learning efficacy; extra role; role behaviour; efficacy ... See more keywords
Interpersonal justice climate, extra-role performance and work family balance: A multilevel mediation model of employee well-being
Sign Up to like & getrecommendations! Published in 2018 at "PLoS ONE"
DOI: 10.1371/journal.pone.0207458
Abstract: The global economic recession is relevant in public administration, especially in terms of the human factor. If we pretend to empower people as a resource, a key aspect is the perception of equity in their… read more here.
Keywords: work; extra role; interpersonal justice; employee well ... See more keywords
Different Effects of Supervisor Positive and Negative Feedback on Subordinate In-Role and Extra-Role Performance: The Moderating Role of Regulatory Focus
Sign Up to like & getrecommendations! Published in 2021 at "Frontiers in Psychology"
DOI: 10.3389/fpsyg.2021.757687
Abstract: As an important tool for supervisors to intervene subordinates’ work and influence their performance, supervisor feedback has gradually become a new academic research hotspot. In this study, we build and verify a theoretical model to… read more here.
Keywords: role performance; extra role; performance; subordinate role ... See more keywords
Egoism or Altruism? The Influence of Cause-Related Marketing on Customers’ Extra-Role Behavior
Sign Up to like & getrecommendations! Published in 2022 at "Frontiers in Psychology"
DOI: 10.3389/fpsyg.2022.799336
Abstract: Based on attribution theory and regulatory focus theory, this paper discusses the influence mechanism of cause-related marketing on customers’ extra-role behavior and the moderating effects of customer promotion focus and customer prevention focus. The results… read more here.
Keywords: role behavior; extra role; customer; cause related ... See more keywords