The use of knowledge extraction in predicting customer churn in B2B
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DOI: 10.1186/s40537-021-00500-3
Abstract: Data mining techniques were used to investigate the use of knowledge extraction in predicting customer churn in insurance companies. Data were included from a health insurance company for providing insight into churn behaviour based on… read more here.
Keywords: churn; knowledge extraction; data mining; extraction predicting ... See more keywords