Complaints in long-term care facilities for older persons: Why residents do not give 'free advice'.
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DOI: 10.1016/j.healthpol.2016.11.007
Abstract: In health care policies, the right to complain is presented as a key patient right. Complaints are also seen as a potential vehicle for quality improvement. However, in long-term care facilities for older persons in… read more here.
Keywords: long term; facilities older; care; term care ... See more keywords