Its the most ethical job I have ever had: complaint handling and fair decision making in the financial industry
Sign Up to like & getrecommendations! Published in 2021 at "International Journal of Business Governance and Ethics"
DOI: 10.1504/ijbge.2021.10035729
Abstract: This exploratory study focuses on complaint handling in the financial industry to explore how complaint handling professionals interpret the requirement to treat customers fairly. Drawing on a small qualitative case study undertaken with a major… read more here.
Keywords: fair decision; decision making; financial industry; complaint handling ... See more keywords