How psychological safety and feeling heard relate to burnout and adaptation amid uncertainty
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DOI: 10.1097/hmr.0000000000000338
Abstract: Background Psychological safety—the belief that it is safe to speak up—is vital amid uncertainty, but its relationship to feeling heard is not well understood. Purpose The aims of this study were (a) to measure feeling… read more here.
Keywords: adaptation; uncertainty; safety feeling; feeling heard ... See more keywords
Overcoming walls and voids: Responsive practices that enable frontline workers to feel heard
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DOI: 10.1097/hmr.0000000000000397
Abstract: Background There is increasing recognition that beyond frontline workers’ ability to speak up, their feeling heard is also vital, both for improving work processes and reducing burnout. However, little is known about the conditions under… read more here.
Keywords: responsive practices; feeling heard; walls voids; frontline workers ... See more keywords
Feeling Heard: Experiences of Listening (or Not) at Work
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DOI: 10.3389/fpsyg.2021.659087
Abstract: Listening has been identified as a key workplace skill, important for ensuring high-quality communication, building relationships, and motivating employees. However, recent research has increasingly suggested that speaker perceptions of good listening do not necessarily align… read more here.
Keywords: work; listening work; experiences listening; heard experiences ... See more keywords