The role of financial literacy in describing the use of professional financial advisors before and during the COVID-19 pandemic
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DOI: 10.1057/s41264-021-00109-w
Abstract: This paper documents the effect of the COVID-19 pandemic on the use of profession financial advisors across a broad sample of financial decision makers (N = 16,431). Findings show that financial literacy played a significant role in… read more here.
Keywords: professional financial; describing use; financial literacy; covid pandemic ... See more keywords
Who do you choose? Comparing perceptions of human vs robo-advisor in the context of financial services
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DOI: 10.1108/jsm-05-2020-0162
Abstract: Purpose This study aims to investigate the differences in consumers’ perceptions of trust, performance expectancy and intention to hire between human financial advisors with high/low expertise and robo-advisors. Design/methodology/approach Three experiments were conducted. The respondents… read more here.
Keywords: financial advisors; robo advisor; robo advisors; expertise ... See more keywords