Homa: Online In-Flight Service Provisioning With Dynamic Bipartite Matching
Sign Up to like & getrecommendations! Published in 2022 at "IEEE Transactions on Network and Service Management"
DOI: 10.1109/tnsm.2022.3167934
Abstract: Airline companies are currently investigating means to improve in-flight services for passengers. Given emerging Air-to-Ground (A2G) communication technologies and the high desire of passengers for in-flight services, the servers providing in-flight services can be moved… read more here.
Keywords: problem; service provisioning; network; service ... See more keywords
Redesigning In-Flight Service with Service Blueprint Based on Text Analysis
Sign Up to like & getrecommendations! Published in 2018 at "Sustainability"
DOI: 10.3390/su10124492
Abstract: Airline services should be passenger-focused to be sustainable. In this study, we redesign an in-flight service process using a service blueprint while incorporating direct customer perceptions of service experiences. To incorporate these, we apply topic… read more here.
Keywords: service encounters; flight service; service; service blueprint ... See more keywords