The joint effect of flirting and emotional labor on customer service-related outcomes
Sign Up to like & getrecommendations! Published in 2021 at "Journal of Retailing and Consumer Services"
DOI: 10.1016/j.jretconser.2021.102497
Abstract: Abstract The current studies examined why hospitality employees flirt with customers, and the interaction between flirting and authentic or faked emotional displays. In Study 1, 245 restaurant servers reported their flirting motivations, emotional labor strategy,… read more here.
Keywords: flirting emotional; labor; emotional labor; joint effect ... See more keywords