Combining Sentiment Analysis With a Fuzzy Kano Model for Product Aspect Preference Recommendation
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DOI: 10.1109/access.2018.2875026
Abstract: Item-based collaborative filtering (ItemCF) is a proven algorithm in recommendation systems that is based on a neighborhood algorithm, but it neglects the influence of sentiment in different aspects. However, customers always express their opinion in… read more here.
Keywords: fuzzy kano; recommendation; sentiment analysis; kano model ... See more keywords
Understanding customer requirements through quantitative analysis of an improved fuzzy Kano’s model
Sign Up to like & getrecommendations! Published in 2017 at "Proceedings of the Institution of Mechanical Engineers, Part B: Journal of Engineering Manufacture"
DOI: 10.1177/0954405415598894
Abstract: Customer requirement analysis has become a primary concern for companies who compete in the global market. Kano’s model, as a customer-driven tool, has been widely used for customer requirement analysis in product improvement. Although a… read more here.
Keywords: customer; model; fuzzy kano; customer requirements ... See more keywords
Integrating fuzzy Kano model and fuzzy importance–performance analysis to analyse the attractive factors of new products
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DOI: 10.1177/1550147720920222
Abstract: The sorting mechanism underlying the traditional evaluation grid method with attractive factors mainly represents the time or the paired comparison method. However, the current approach employed to identify abstract factors of attractiveness may not be… read more here.
Keywords: importance performance; analysis; model; fuzzy kano ... See more keywords